- All prices are shown in Australian dollars & include all taxes, where applicable.
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A $13 delivery fee will be added to your order. This fee covers delivery of your
flowers or hampers anywhere in Australia or around the world. There is no more to
pay.
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The standard price is representative of the product pictured. The premium price
(if selected) indicates an increase in size and/or flower or gourmet food or container
value.
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The designs illustrated are a guide to the style of flowers, gourmet foods and gifts
that will be delivered. Flowers, gourmet foods, containers and accessories may vary
according to regional and seasonal availability, or when they do not meet our quality
standards. Some items may not be suitable to be sent to tropical areas. In some
cases, substitutions of equivalent value and quality may be necessary to fulfil
your requirements.
- In some cases, some flowers may be delivered in bud to provide longer enjoyment.
We have some specific terms and conditions for particular products sold on Florist.com.au,
so click on one of the appropriate headings below to read all about the things you
should be aware of before purchasing:
Our guarantee
The Flower Factory guarantees the freshness, flower quality and value of every relay
order. Each arrangement delivered by its members is created by a professional florist.
Delivery will be made on the date requested and every effort will be made to meet
requests as to preferred times, but only funeral deliveries can be specific with
regard to time.
Complaints must be made within 48 hours of delivery.
Special delivery conditions apply to hospitals, hotels, ships, airports, funeral
parlours, crematoria and cemeteries.
Should you have any further queries please call The Flower Factory on 1300 356 747
during business hours
Cancellations or alterations to orders must be made within 24 hours of ordering.
For Products with Alcohol
Alcohol delivery is subject to State liquor laws. You must be 18 years or older
to order or receive alcoholic beverages. Other licensing or delivery restrictions
may apply in some States.
For Hampers for Delivery within Australia
In the event of any goods being unavailable, we will substitute other goods of equivalent
or greater value. Where two prices are listed, the flower and gourmet hampers pictured
represent the base or starting value. Choose the higher value and your order will
be increased in size/value compared to the image pictured.
- Cancellations or alterations to orders must be made within 24 hours of ordering.
- Complaints must be made within 48 hours of delivery.
For Hampers for Delivery within the UK/Europe (EU)
Hampers can be delivered to all
UK
destinations including
England, Wales, Scotland, Northern Ireland
and the Isle of Mann and the following
European (EU) destinations:
Andorra, Austria, Belgium, Bulgaria, Channel
Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland,
Portugal, Republic of Ireland, Slovakia, Slovenia, Spain
and Sweden.
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In the event of any goods being unavailable, we will substitute other goods of an
equivalent or greater value.
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Delivery is not available on Saturdays or Sundays (or public holidays). All deliveries
will be made Monday to Friday during normal business hours only. Please consider
this when placing your order. As our couriers insist on acquiring a signature upon
delivery please ensure someone will be available at the delivery address to receive
the hamper (delivering to business addresses, where possible, often avoids this
issue).
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Specific timed deliveries are not possible, even with advanced notice. Our couriers
are unable to contact the recipient prior to delivery. However, it is important
that you provide a contact number for the recipient so we can contact them if delivery
is not possible after the first attempt. You may nominate for your gift to be left
with a neighbour or in a safe place if required. If no instructions are given the
courier will leave a collection card. The recipient will then need to call the courier
to rearrange delivery.
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Deliveries to EU destinations can be held up in Customs and this is completely outside
of our control. In these circumstances we are unable to offer any form of compensation
for deterioration/damage to goods.
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Please note that for your hamper to be delivered on the date you have requested
you will need to place your order at least 2 working days (48 hours) before for
delivery to the UK and at least 3-7 working days before for deliveries to Europe(EU).
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If you do not place your order within these minimum lead times, every effort will
be made to deliver on your nominated date, however deliveries may be made up to
2 working days either side of your nominated date.
- Cancellations or alterations to orders must be made within 24 hours of ordering.
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Plates, glasses and other props are not included, unless specifically listed in
contents.
Season's Best Range for International Delivery
If you are purchasing a product with the product code is 12RR, 12RS, 15RL, 15RM,
15RS, 25RL, 25RM, 25RS, 7RL, 7RM, 7RS, 12LR, 12RM, ACF, AP, BKT, BSCF, FLAR, FSH,
FLA, FLB, HTB, MCF, PB, SGF, SP, SGRR, WR or WRR, this means that your product is
from our Season’s Best range.
Our Season's Best range has been created to offer you the best possible value. The
Flower Factory florist who creates and delivers your Season's Best order will make
it using the best flowers available locally on the day. We advise requests for specific
flowers cannot be met.
Guaranteed Delivery
Within Australia
The Flower Factory guarantees delivery of Christmas orders in Australia that are placed prior to 5.00pm (AEST) on Friday 20 December 2019.
The Flower Factory will make every effort to deliver orders placed after the guaranteed cut-off time of 5.00pm (AEST) on Friday 20 December however, depending on the delivery location, delivery may not occur until Friday 27 December 2019.
Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Flower Factory Customer Service Centre on 1800 736 677 for information regarding deliveries to remote or regional areas.
Overseas
The Flower Factory guarantees delivery of Christmas orders destined for overseas countries that are placed prior to 11.59pm (AEST) on Thursday 19 December 2019.
The Flower Factory will make every effort to deliver international orders placed after the guaranteed cut-off time of 11.59pm (AEST) on Thursday 19 December 2019 however, depending on the delivery location, delivery may not occur until Friday 27 December 2019.
Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Flower Factory Customer Service Centre on 1800 736 677for information regarding deliveries to remote or regional areas.
Deliveries – Tuesday 24 December 2019
Courier services in some locations within Australia will cease operating on Monday 23 December 2019. Should you place your order for delivery on Tuesday 24 December 2019 to an area where courier services will cease on Monday 23 December (or earlier in some rural or remote locations), The Flower Factory will have your delivery made with the last available service to ensure that your gift is delivered prior to Christmas Day.
Substitutions – Within Australia and Overseas
Due to the large volume of orders placed for delivery for Christmas, The Flower Factory reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered, particularly for orders placed after 11.59pm on Sunday 22 December 2019. All substitutions will be made with appropriate products to the same or greater value than the original order.
Order Cancellations
As off 11.59pm (AEST) on Sunday 22 December 2019, The Flower Factory is unable to accept cancellations to orders for delivery up to and including Tuesday 24 December 2019.
Delivery Policy when the recipient is not at home to accept your gift
In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.
Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Flower Factory florist to arrange for a re-delivery. In this instance, the Flower Factory is unable to guarantee that a re-delivery will be able to be made prior to Christmas Day, Wednesday 25 December 2019.
Specific Timed Deliveries
The Flower Factory is unable to guarantee specific timed deliveries for Sunday 22, Monday 23 and Tuesday 24 December 2019. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.
Customer Service Centre
The Flower Factory’s Customer Service Centre will be open during the following hours over the Christmas / New Year period:
Date
|
Time
|
Monday 16 December - Friday 20 December
|
8:00am - 7:00pm
|
Saturday 21 December - Tuesday 24 December
|
8:00am - 5:00pm
|
Wednesday 25 December - Thursday 26 December
|
Closed
|
Friday 27 December
|
9:00am - 5:00pm
|
Saturday 28 December
|
9:00am - 2:00pm
|
Sunday 29 December
|
Closed
|
Monday 30 December - 31 December
|
9:00am - 5:00pm
|
Wednesday 1 January
|
Closed
|
Thursday 2 January - Friday 3 January
|
8:00am - 7:00pm
|
Saturday 4 January
|
8:00am - 3:00pm
|