- All prices are shown in Australian dollars & include all taxes, where applicable.
-
A $11 delivery fee will be added to your order. This fee covers delivery of your
flowers or hampers anywhere in Australia or around the world. There is no more to
pay.
-
The standard price is representative of the product pictured. The premium price
(if selected) indicates an increase in size and/or flower or gourmet food or container
value.
-
The designs illustrated are a guide to the style of flowers, gourmet foods and gifts
that will be delivered. Flowers, gourmet foods, containers and accessories may vary
according to regional and seasonal availability, or when they do not meet our quality
standards. Some items may not be suitable to be sent to tropical areas. In some
cases, substitutions of equivalent value and quality may be necessary to fulfil
your requirements.
- In some cases, some flowers may be delivered in bud to provide longer enjoyment.
We have some specific terms and conditions for particular products sold on Florist.com.au,
so click on one of the appropriate headings below to read all about the things you
should be aware of before purchasing:
Our guarantee
The Flower Factory guarantees the freshness, flower quality and value of every relay
order. Each arrangement delivered by its members is created by a professional florist.
Delivery will be made on the date requested and every effort will be made to meet
requests as to preferred times, but only funeral deliveries can be specific with
regard to time.
Complaints must be made within 48 hours of delivery.
Special delivery conditions apply to hospitals, hotels, ships, airports, funeral
parlours, crematoria and cemeteries.
Should you have any further queries please call The Flower Factory on 1300 356 747
during business hours
Cancellations or alterations to orders must be made within 24 hours of ordering.
For Products with Alcohol
Alcohol delivery is subject to State liquor laws. You must be 18 years or older
to order or receive alcoholic beverages. Other licensing or delivery restrictions
may apply in some States.
For Hampers for Delivery within Australia
In the event of any goods being unavailable, we will substitute other goods of equivalent
or greater value. Where two prices are listed, the flower and gourmet hampers pictured
represent the base or starting value. Choose the higher value and your order will
be increased in size/value compared to the image pictured.
- Cancellations or alterations to orders must be made within 24 hours of ordering.
- Complaints must be made within 48 hours of delivery.
For Hampers for Delivery within the UK/Europe (EU)
Hampers can be delivered to all
UK
destinations including
England, Wales, Scotland, Northern Ireland
and the Isle of Mann and the following
European (EU) destinations:
Andorra, Austria, Belgium, Bulgaria, Channel
Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland,
Portugal, Republic of Ireland, Slovakia, Slovenia, Spain
and Sweden.
-
In the event of any goods being unavailable, we will substitute other goods of an
equivalent or greater value.
-
Delivery is not available on Saturdays or Sundays (or public holidays). All deliveries
will be made Monday to Friday during normal business hours only. Please consider
this when placing your order. As our couriers insist on acquiring a signature upon
delivery please ensure someone will be available at the delivery address to receive
the hamper (delivering to business addresses, where possible, often avoids this
issue).
-
Specific timed deliveries are not possible, even with advanced notice. Our couriers
are unable to contact the recipient prior to delivery. However, it is important
that you provide a contact number for the recipient so we can contact them if delivery
is not possible after the first attempt. You may nominate for your gift to be left
with a neighbour or in a safe place if required. If no instructions are given the
courier will leave a collection card. The recipient will then need to call the courier
to rearrange delivery.
-
Deliveries to EU destinations can be held up in Customs and this is completely outside
of our control. In these circumstances we are unable to offer any form of compensation
for deterioration/damage to goods.
-
Please note that for your hamper to be delivered on the date you have requested
you will need to place your order at least 2 working days (48 hours) before for
delivery to the UK and at least 3-7 working days before for deliveries to Europe(EU).
-
If you do not place your order within these minimum lead times, every effort will
be made to deliver on your nominated date, however deliveries may be made up to
2 working days either side of your nominated date.
- Cancellations or alterations to orders must be made within 24 hours of ordering.
-
Plates, glasses and other props are not included, unless specifically listed in
contents.
Season's Best Range for International Delivery
If you are purchasing a product with the product code is 12RR, 12RS, 15RL, 15RM,
15RS, 25RL, 25RM, 25RS, 7RL, 7RM, 7RS, 12LR, 12RM, ACF, AP, BKT, BSCF, FLAR, FSH,
FLA, FLB, HTB, MCF, PB, SGF, SP, SGRR, WR or WRR, this means that your product is
from our Season’s Best range.
Our Season's Best range has been created to offer you the best possible value. The
Flower Factory florist who creates and delivers your Season's Best order will make
it using the best flowers available locally on the day. We advise requests for specific
flowers cannot be met.