The Flower Factory - Terms Conditions
Transaction Currencies
All currency represented on this site is in Australian dollars ($AUD), except where notified on our currency converter on the ordering page. This currency conversion is to be used as a guide only. If ordering from a country other than Australia, the customer will be charged the equivalent of their order in local currency depending on conversion rates at that time. All prices include GST.
Refunds / Replacements
One of our key motivations for working in this industry is that we love flowers and the pleasure they bring.We want you to be happy with the flowers we provide to you or your nominated recipient.
If you have a complaint about our flowers, the only thing we ask is that you let us know within 48 hours of delivery. We will replace all flowers, within 48 hours of receiving a complaint (as long as long as reasonable care was exercised by the recipient). We do like to have the flowers in question returned to us and they should be available for pick-up with the replacement delivery. Should the circumstance warrant, we will look at other solutions. Just call us on 1300 florist (1300 356 747) Monday to Saturday to talk to us about this or any issue you have.
If your order cannot be delivered for any reason we will notify you as soon as possible to organise alternative arrangements.For any concerns or enquires regarding your order, please contact us on 1300 723 977 within Australia, or +61 2 9906 4666 if calling from overseas. Refunds/Replacements will be dealt with on an individual and personal basis.
International Deliveries
The Flower Factory can deliver flowers throughout the world with the reliable Interflora system. A transmission fee of $13.00 will be charged for any orders going overseas. Orders must be placed 24 hours ahead of delivery date.
Availability of individual flowers may vary according to season. If you have special requests for overseas orders or if you are not sure if we deliver to a certain country, please send an e-mail with all your enquiries.
e-mail: enquiries@florist.com.au
Flowers are the ideal gift for every occasion and flower delivery throughout Sydney and across Australia is our speciality. For over thirty years our team of expert florists have been creating beautiful arrangements and bouquets for every occasion including Mother's Day Flowers. Order and send flowers and roses online with The Flower Factory for fast delivery to Sydney, Brisbane, Melbourne, Perth, Canberra, Hobart, Newcastle, Gold Coast and Adelaide - in fact Australia-wide. Whether you need to send flowers next week or require same day flower delivery, order your flowers online, contact us by phone or you can also visit one of our flower shops.
© 2012 | The Flower Factory
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What Our Customer's Say...
"The flowers were received and they tell me they were overwhelmed by the beautiful arrangement. Many thanks for your service"
Mary
"Arrangement arrived and was apparently beautiful... money worth spending... thank you."
Alice
"Thank you for such an excellent service. I will certainly be contacting you again > I had a call from a delighted daughter saying how wonderful the flowers are"
Diana
"My sister in London sent flowers to our Mother in Brisbane. Mum was overwhelmed they were just beautiful and lasted for ages. Thank you"
Kathy
"Just a Little bit of feedback for you: the flowers that were delivered, I am told were 'absolutely perfect' in regard to colour, presentation etc. and delivery was only a short time after they were ordered. Definitely one happy customer who will be using your services again - thank you!!! Many thanks"
Samantha
