1300 356 747
Terms & Conditions
  • All prices are shown in Australian dollars & include all taxes, where applicable.
  • A $10 delivery fee will be added to your order. This fee covers delivery of your flowers or hampers anywhere in Australia or around the world. There is no more to pay.
  • The standard price is representative of the product pictured. The premium price (if selected) indicates an increase in size and/or flower or gourmet food or container value.
  • The designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. Some items may not be suitable to be sent to tropical areas. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.
  • In some cases, some flowers may be delivered in bud to provide longer enjoyment.

We have some specific terms and conditions for particular products sold on Florist.com.au, so click on one of the appropriate headings below to read all about the things you should be aware of before purchasing:


Our guarantee

The Flower Factory guarantees the freshness, flower quality and value of every relay order. Each arrangement delivered by its members is created by a professional florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call The Flower Factory on 1300 356 747 during business hours

Cancellations or alterations to orders must be made within 24 hours of ordering.


For Products with Alcohol

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.


For Hampers for Delivery within Australia

In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value. Where two prices are listed, the flower and gourmet hampers pictured represent the base or starting value. Choose the higher value and your order will be increased in size/value compared to the image pictured.

  • Cancellations or alterations to orders must be made within 24 hours of ordering.
  • Complaints must be made within 48 hours of delivery.

For Hampers for Delivery within the UK/Europe (EU)

Hampers can be delivered to all UK destinations including England, Wales, Scotland, Northern Ireland and the Isle of Mann and the following European (EU) destinations: Andorra, Austria, Belgium, Bulgaria, Channel Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Slovakia, Slovenia, Spain and Sweden.

  • In the event of any goods being unavailable, we will substitute other goods of an equivalent or greater value.
  • Delivery is not available on Saturdays or Sundays (or public holidays). All deliveries will be made Monday to Friday during normal business hours only. Please consider this when placing your order. As our couriers insist on acquiring a signature upon delivery please ensure someone will be available at the delivery address to receive the hamper (delivering to business addresses, where possible, often avoids this issue).
  • Specific timed deliveries are not possible, even with advanced notice. Our couriers are unable to contact the recipient prior to delivery. However, it is important that you provide a contact number for the recipient so we can contact them if delivery is not possible after the first attempt. You may nominate for your gift to be left with a neighbour or in a safe place if required. If no instructions are given the courier will leave a collection card. The recipient will then need to call the courier to rearrange delivery.
  • Deliveries to EU destinations can be held up in Customs and this is completely outside of our control. In these circumstances we are unable to offer any form of compensation for deterioration/damage to goods.
  • Please note that for your hamper to be delivered on the date you have requested you will need to place your order at least 2 working days (48 hours) before for delivery to the UK and at least 3-7 working days before for deliveries to Europe(EU).
  • If you do not place your order within these minimum lead times, every effort will be made to deliver on your nominated date, however deliveries may be made up to 2 working days either side of your nominated date.
  • Cancellations or alterations to orders must be made within 24 hours of ordering.
  • Plates, glasses and other props are not included, unless specifically listed in contents.
  • We guarantee delivery in time for Christmas for all gourmet hamper orders to the UK received by 11:55pm AEST Friday 19th December, 2014. For deliveries to Europe (EU) we need to receive the gourmet hamper orders by 11:55pm AEST Thurs 18th December, 2014. For any orders placed after these dates, we will do our utmost to ensure delivery occurs by Weds 24th December 2014, but can’t be guaranteed.
  • As you can appreciate, Christmas is our busiest time of the year and due to the large volume of orders, we will commence our delivery of Christmas hampers from Friday 12th December, 2014. This means that your Christmas hampers may be delivered a little earlier than requested.

Season's Best Range for International Delivery

If you are purchasing a product with the product code is 12RR, 12RS, 15RL, 15RM, 15RS, 25RL, 25RM, 25RS, 7RL, 7RM, 7RS, 12LR, 12RM, ACF, AP, BKT, BSCF, FLAR, FSH, FLA, FLB, HTB, MCF, PB, SGF, SP, SGRR, WR or WRR, this means that your product is from our Season’s Best range.

Our Season's Best range has been created to offer you the best possible value. The Flower Factory florist who creates and delivers your Season's Best order will make it using the best flowers available locally on the day. We advise requests for specific flowers cannot be met.


Christmas 2017

 

Guaranteed Delivery

Within Australia

The Flower Factory guarantees delivery of Christmas orders in Australia that are placed prior to 5.00pm (AEST) on Friday 22 December 2017.

The Flower Factory will make every effort to deliver orders placed after the guaranteed cut-off time of 5.00pm (AEST) on Friday 22 December however, depending on the delivery location, delivery may not occur until Wednesday 27 December 2017.

Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Flower Factory Customer Service Centre on 1800 736 677 for information regarding deliveries to remote or regional areas.

Overseas

The Flower Factory guarantees delivery of Christmas orders destined for overseas countries that are placed prior to 11.59pm (AEST) on Thursday 21 December 2017.

The Flower Factory will make every effort to deliver international orders placed after the guaranteed cut-off time of 11.59pm (AEST) on Thursday 21 December 2017 however, depending on the delivery location, delivery may not occur until Wednesday 27 December 2017.

Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Flower Factory Customer Service Centre on 1800 736 677for information regarding deliveries to remote or regional areas.

Deliveries – Sunday 24 December 2017

Courier services in some locations within Australia will cease operating on Saturday 23 December 2017. Should you place your order for delivery on Sunday 24 December 2017 to an area where courier services will cease on Saturday 23 December (or earlier in some rural or remote locations), The Flower Factory will have your delivery made with the last available service to ensure that your gift is delivered prior to Christmas Day.

Substitutions – Within Australia and Overseas

Due to the large volume of orders placed for delivery for Christmas, The Flower Factory reserves the right to make substitutions to the requested arrangement style in order to ensure that your order is delivered, particularly for orders placed after 11.59pm on Friday 22 December 2017. All substitutions will be made with appropriate products to the same or greater value than the original order.

Order Cancellations

As off 11.59pm (AEST) on Friday 22 December 2017, The Flower Factory is unable to accept cancellations to orders for delivery up to and including Sunday 24 December 2017.

Delivery Policy when the recipient is not at home to accept your gift

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address.

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Flower Factory florist to arrange for a re-delivery. In this instance, the Flower Factory is unable to guarantee that a re-delivery will be able to be made prior to Christmas Day, Monday 25 December 2017.

Specific Timed Deliveries

The Flower Factory is unable to guarantee specific timed deliveries for Friday 22, Saturday 23 and Sunday 24 December 2017. Requests for specific delivery times will be noted and every attempt will be made to meet these requests however we are unable to guarantee these requests.

Customer Service Centre

The Flower Factory’s Customer Service Centre will be open during the following hours over the Christmas / New Year period:

Date

Time

Monday 18 December - Friday 22 December
8:00am - 9:00pm
Saturday 23 December
8:00am - 5:00pm
Sunday 24 December
9:00am - 5:00pm
Monday 25 December - Tuesday 26 December
Closed
Wednesday 27 December - Friday 29 December
9:00am - 6:00pm
Saturday 30 December - Sunday 31 December
9:00am - 2:00pm
Monday 1 January 2018
Closed
Tuesday 2 January - Friday 5 January
9:00am - 6:00pm
Saturday 6 January
9:00am - 2:00pm
Sunday 7 January
Closed
Monday 8 January - Friday 12 January
9:00am - 6:00pm
Saturday 13 January
9:00am - 5:00pm
Sunday 14 January
9:00am - 2:00pm

Fresh Flowers, Affordable Prices

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Same Day Delivery