1300 356 747
Frequently Asked Questions

Will my flowers get there today?

The Flower Factory offers same day flower delivery for all orders placed before 2pm Monday to Friday. We are also able to offer same delivery on Saturday’s provided the order has been placed before 10am in the recipient’s time zone.

Most of our deliveries can usually be made within 24 hours; however some areas in Australia and overseas are classified as restricted delivery areas. Deliveries to these areas may take up to 48 hours.

For specific delivery information please call our Customer Service Centre on 1300 356 747.

 

How will I know if The Flower Factory has received my order?

Once you place your order with The Flower Factory, you will receive an email confirmation/tax invoice shortly after. This will outline whether your payment method has been approved or declined. If the statement says that your transaction has been declined, please try placing your order again as often this is a result inputting an incorrect credit card number. If approved, your email confirmation will include your order details and our terms & conditions. If you have any questions please feel free to call our Customer Service Centre on 1300 356 747 or email orders@florist.com.au.

 

What happens if I want to make changes to my order?

Please contact us immediately on 1300 356 747 or orders@florist.com.au if you would like to make changes to your order. We will make every effort to put any changes in place as long as your order has not yet been dispatched.

 

What happens if no one is home?

If no one is home at the time of your delivery, we will leave your flowers/gift in a safe, secure place or follow the special instructions that you have provided. If the weather or circumstances are inappropriate to do this, we will leave a calling card for the recipient to arrange re delivery.

 

Will you contact me to confirm the delivery has been made?

No, due to the high volume of orders placed with The Flower Factory every day we do not normally contact you to confirm that your delivery has been made. We will call you if we are having any difficulties otherwise you can be sure that your flowers have been delivered.

 

Any other questions?

Simply contact us, we’d be happy to answer them for you.


Fresh Flowers, Affordable Prices

Order By 2pm For
Same Day Delivery